Terms and Conditions

By using this site you agree to the Terms & Conditions outlined on the website. If you do not agree to these Terms & Conditions, please do not use this site. Changes may be made to these Terms & Conditions at any time, without prior notice. So check them out regularly.

This site and these Terms & Conditions shall be interpreted in accordance with, and governed by, the laws of New Zealand. Poms Away NZ Limited does not accept any liability for any loss or damage that may directly or indirectly result from an error or omission in information provided on this site.

Product availability
Product may be added or removed from the site from time to time as products described on the site may not be available.
All products labelled with bb plus a date (example bb 3/14) is an indication that this product has past its Best Before on the date shown and is priced accordingly. These goods are sold on the understanding that there is little or no difference in quality.

Use of Cookies
Some pages on this site use "cookies" which are small files that the site places on your hard drive for identification purposes. These files are used for site registration and customisation the next time you visit us. You should note that cookies cannot read data on your hard drive. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. If you do not accept cookies, some pages may not function fully and you may not be able to access certain information on the site.

Orders, Price and Payment
Products may be ordered by following the instructions on the Online Store pages of this site. All prices quoted include Goods and Services Tax. Prices may increase or decrease from time to time. Orders will be accepted for delivery within New Zealand. Delivery charges within New Zealand are as shown on the online Shopping page. Orders for delivery to overseas addresses will be quoted for at the time of ordering

Title and Risk
Your order is not binding until accepted by Poms Away NZ Limited. No charge will be made until the order is accepted. Goods are at our risk until delivered to you. However, if you do not receive your goods within a reasonable time frame, please contact head office as soon as possible by phone or by email quoting your reference number. This procedure must be followed before insurance will be paid out by the freight company.

Cancellation and Product Return
You may cancel this order without charge at any time up to the despatch of goods. Any charge to your credit or debit card will be reversed. You may return goods because you have changed your mind and do not wish to purchase the goods, however, you must return the goods in their original condition and packaging, and they must be received by us within 30 days of delivery. Poms Away NZ Limited may at its discretion either credit your bank account, or provide you with a Poms Away credit, for a sum equal to the cost of the product excluding handling and delivery costs. You may return the goods if they are faulty or damaged, or where the goods delivered are not those you ordered, however, you must return the goods in their original condition and packaging and they must be received by us within 30 days of delivery. You may chose to have the goods replaced without further charge, or your credit or debit card will be credited with the cost of the goods including the cost of handling and delivery of those specific items. All goods returned must be in the original condition and packaging, and include any invoice or delivery dockets. All goods except faulty goods must be unopened.

Poms Away NZ Limited gives no express guarantees unless they are in writing. Poms Away NZ Limited will replace any goods which fail to comply with any guarantee contained in the Consumer Guarantees Act 1993. Nothing on this site is to be construed as a recommendation to use any particular product.

Limitation of liability
Poms Away NZ Limited is not liable for any direct, indirect, special, incidental or consequential damages arising out of the use, or the inability to use, the material on this site. This includes but is not limited to the loss of data or loss of profit, even if Poms Away NZ Limited was advised of the possibility of such damages.

All pricing is in New Zealand Dollars (NZD). Pricing shown includes all New Zealand taxes.

Poms Away NZ Limited is operating in New Zealand.